Terms of Service

Plain language, because terms nobody reads protect nobody. This is how ordering, paying and delivery actually work.

Last updated: August 2026

01 Who you're dealing with

97 World is a digital services business based in Kampala, Uganda, serving customers in Uganda, South Sudan and DR Congo. You can reach a person on WhatsApp or by phone on +256 762 193 386.

By placing an order with us — on this website, on WhatsApp, or in person — you're agreeing to what's set out below.

02 What we sell

Two things:

  • Social growth — followers on Instagram, TikTok and Facebook, and subscriber, view and like packages for YouTube.
  • Business builds — websites, business email on your own domain, and graphic design work such as campaign fliers.

We only sell what we can actually deliver. If a service isn't listed with a price, we haven't committed to a price for it — ask us and we'll tell you honestly whether we can do it.

03 Ordering and confirmation

Nothing on this website charges you. The order pages collect your choice and open WhatsApp with the details written out. No card is taken and no payment is processed on this site.

An order only exists once we've confirmed it with you on WhatsApp — the handle, the package, the price and when we'll start. Until that exchange happens, nothing is owed by either of us.

04 Prices and currency

Prices show in Ugandan Shillings or US Dollars depending on the region you select. Both refer to the same package — the shilling figure is converted from the dollar price at the rate published on this site.

The price we confirm with you on WhatsApp is the price for that order. If our rates change afterwards, it doesn't change an order we've already agreed.

05 Payment terms

We take payment by MTN Mobile Money, Airtel Money, or cash at our office in Kampala.

  • Growth orders: 50% starts the order. The balance is due once delivery is visibly running on your account.
  • Website packages: $250 starts the work. The balance is due on delivery, once the site is built and you've reviewed it.

We don't ask for full payment before you can see something happening. That's deliberate, and it applies to every order.

06 Delivery

Growth orders usually begin moving within 1 to 6 hours of being confirmed. Larger packages are then delivered gradually over the following days rather than all at once — this is intentional, and we won't rush it on request.

Website and design work runs to a delivery date we agree with you before the deposit is paid. That date depends on the size of the build and on how quickly you get us your content, so we set it together rather than quoting a standard turnaround.

07 The 30-day refill

Every growth order is covered for 30 days. If any part of a delivered order drops off within 30 days of delivery completing, message us and we top it back up at no charge.

The refill covers natural drop-off after we deliver. It doesn't cover losses caused by the platform removing your account, by you changing or deleting the account, or by growth you bought somewhere else.

08 What we need from you

  • A correct, public handle or link. Delivery to a handle you gave us incorrectly can't be refunded — we have no way to pull it back.
  • Keep the account public while we deliver. Setting a profile to private mid-delivery will pause or break the order.
  • Never send us a password. We do not ask for logins and we do not want them. If anyone contacts you claiming to be us and asks for one, they aren't us — tell us immediately.

09 Cancellations and refunds

Before we start, you can cancel an order and get your deposit back, in full. Just tell us.

Once delivery has started, the deposit covers work already under way and isn't refundable — but if we fail to deliver what we agreed, we will either complete it or refund the difference. That's the commitment: you don't pay for something you didn't get.

Refunds are returned by the same method you paid.

10 What we don't control

Instagram, TikTok, Facebook and YouTube are independent companies. They change their rules and their systems without telling anyone, and those changes can affect delivery speed or availability.

We're not affiliated with, endorsed by, or acting on behalf of any of them. We can't guarantee engagement, sales, reach, monetisation, or any specific business outcome from growing an audience — what we guarantee is the delivery of the package you ordered, and the refill that backs it.

11 Acceptable use

We won't accept orders for accounts or content that promote violence, hatred, harassment of a person, sexual content involving minors, fraud, or anything illegal under Ugandan law. We'll refund a deposit and cancel the order if we find out afterwards.

You confirm that the account you're ordering for is yours, or that you have permission from whoever owns it.

12 Website and design work

  • Scope is agreed before payment. The page list, the look and the delivery date get settled with you in writing on WhatsApp before the deposit.
  • Content comes from you. Text, photos, prices and logos are yours to supply. Delays in getting them to us move the delivery date.
  • Your content stays yours. Anything you give us — your logo, your photos, your copy — remains your property.
  • Domains: if you already have one we'll work with it. If you don't, we'll arrange it with you as part of the build and tell you what it costs before we do.

13 Changes to these terms

We may update this page as the business changes. The date at the top tells you when it last changed. Any order already confirmed runs on the terms that applied when we confirmed it, not on a later version.

14 Contact

Questions about any of this? Ask before you order, not after — that's what the number is for.

See also our Privacy Policy and the Trust Centre.